Privacy Policy
This Privacy Policy explains how Plump Casino collects, uses, stores, and protects your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws.
Information We Collect
We may collect the following categories of personal information when you interact with our platform:
- Account Information: When you register, we collect your name, email address, date of birth, and contact details.
- Financial Information: Deposit and withdrawal data, including payment method details (e.g., credit card numbers, e-wallet addresses, or cryptocurrency wallet addresses).
- Technical Data: IP address, browser type, operating system, device identifiers, and browsing behaviour on our site.
- Communication Records: Correspondence with our support team, including live chat transcripts and emails.
- Verification Documents: Copies of identification documents (e.g., passport, driver’s licence) and proof of address, as required for Know Your Customer (KYC) checks.
How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your account.
- To process deposits, withdrawals, and transactions.
- To verify your identity and age in compliance with legal obligations.
- To provide customer support and respond to inquiries.
- To detect, prevent, and investigate fraud, money laundering, or other prohibited activities.
- To communicate important updates, such as changes to terms or policies.
- To improve our services, website functionality, and user experience.
- To comply with applicable laws, regulations, and licensing requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but this may affect certain features of our site.
| Cookie Type | Purpose |
|---|---|
| Essential | Required for site functionality, such as login and security. |
| Analytics | Help us understand how visitors use the site (e.g., pages visited). |
| Preference | Remember your settings and choices (e.g., language). |
| Marketing | Used to deliver relevant advertisements (opt-in required). |
For more details, please refer to our Cookie Policy available on our website.
Data Sharing and Third Parties
We may share your personal information with trusted third parties in the following circumstances:
- Payment Processors: To facilitate deposits and withdrawals using the methods listed on our payments page.
- Identity Verification Services: To perform KYC checks and prevent fraud.
- Regulatory Authorities: As required by our licensing bodies, including the Comoros (Anjouan/AOFA) and Curaçao Gaming Authority (CGA).
- Service Providers: For hosting, analytics, customer support, and marketing (where you have consented).
We do not sell your personal data to third parties. All third parties are contractually obligated to protect your data and use it only for the specified purposes.
Data Retention
We retain your personal data for as long as your account is active or as necessary to provide our services. After account closure, we may retain certain records for a period required by law or for legitimate business purposes, such as dispute resolution or fraud prevention. Retention periods vary depending on the type of data and legal obligations.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Restriction: Limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for direct marketing or legitimate interests.
To exercise any of these rights, please contact our support team. We will respond within the timeframe required by applicable law.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including jurisdictions where data protection laws may differ. We ensure that such transfers are governed by appropriate safeguards, such as standard contractual clauses or adequacy decisions.
Children’s Privacy
Our services are strictly for individuals aged 18 years or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team via live chat or email. We are available 24/7 to assist you.
Responsible Gaming and Age Verification
We are committed to promoting responsible gaming and protecting vulnerable players. All users must be at least 18 years old to register and play. We may request age verification documents at any time. For more information on player protection tools, deposit limits, and self-exclusion options, please visit our responsible gaming page.
Governing Law
This Privacy Policy is governed by the laws of the jurisdiction in which our operator, Forward Solutions B.V., is registered. Any disputes arising from this policy shall be resolved in accordance with those laws.